Below FAQ are some common concerns of our clients before purchasing at Chaló Chaló.
If you have other questions, please just send it to hola@chalochalo.co

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  • Pre Sale Questions
  • Shipping Questions
  • Warranty Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with us via Whatsapp.

If we aren’t available, drop us an email and we will get back to you within 10-24 hours!

Pre Sale Questions

You can purchase on our website or via Whatsapp. To buy from our website, follow these simple steps:

  • 1. Choose the product you like, making sure you chose the right phone or size.
  • 2. Add to cart and go to your checkout. There you'll be able to add your address and email.
  • 3. Select the shipping method according to your country and city.
  • 4. Choose your payment method. There you'll be able to type your bank info, remember it is private at all time.
  • 5. Once you've purchased, you'll get an email with a confirmation.

Of course!

We ensure that your personal information will always be safe, as well as your bank information.

Yes! Please contact us to give you an estimate.

Shipping Questions

Remember we print on demand. So we'll take one or two days to make each product.
Shipping may take longer to some countries. But usually takes up to 8 business days.

Yes! we ship anywhere in the world!
Please check the shipping cost at your checkout.

Yes! On orders above USD $99.00

Warranty Questions

We offer 1 month of factory defect warranty. We'll ship another one completely free if there's any manufactury issue.
If the damage is caused by the user, you'll be required to pay for the shipping and the new product.

Please send us an email at hola@chalochalo.co or via Whatsapp +57 3013877733

Unable to find satisfactory answers? Contact Support