FAQs

Below FAQ are some common concerns of our clients before purchasing at Chaló Chaló.
If you have other questions, please just send it to hola@chalochalo.co

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with us via Whatsapp.

If we aren’t available, drop us an email and we will get back to you within 10-24 hours!

Pre Sale Questions

Q: “How can I make a purchase?”

You can purchase on our website or via Whatsapp. To buy from our website, follow these simple steps:

1. Choose the product you like, making sure you chose the right phone or size.
2. Add to cart and go to your checkout. There you'll be able to add your address and email.
3. Select the shipping method according to your country and city.
4. Choose your payment method. There you'll be able to type your bank info, remember it is private at all time.
5. Once you've purchased, you'll get an email with a confirmation.

Q: “Is it safe to buy here?”

Of course!

We ensure that your personal information will always be safe, as well as your bank information.

Q: “Do you guys sell wholesale?”

Yes! Please contact us to give you an estimate.

Shipping Questions

Q: “How long does the shipping will take?”

Remember we print on demand. So we'll take one or two days to make each product.
Shipping may take longer to some countries. But usually takes up to 8 business days.

Q: “Do you ship worldwide?”

Yes! we ship anywhere in the world!
Please check the shipping cost at your checkout.

Q: “Do you offer free shipping?”

Yes! On orders above USD $99.00

Warranty Questions

Q: "How does warranty works?"

We offer 1 month of factory defect warranty. We'll ship another one completely free if there's any manufactury issue.
If the damage is caused by the user, you'll be required to pay for the shipping and the new product.

Q:"How can I get in touch?"

Please send us an email at hola@chalochalo.co or via Whatsapp +57 3013877733

Unable to find satisfactory answers? Contact Support

TERMS AND CONDITIONS —- GENERAL INFORMATION This website is operated by Oh My Group S.A.S .. Throughout the site, the terms “we”, “us” and “our” refer to Oh My Group S.A.S .. Oh My Group S.A.S. offers this website, including all the information, tools and services available to you on this site, the user is conditioned to the acceptance of all the terms, conditions, policies and notifications established herein. By visiting our site and / or purchasing something from us, you participate in our "Service" and accept the following terms and conditions ("Terms of Service", "Terms"), including all additional terms and conditions and the policies to which Referenced herein and / or available through hyperlinks. These Terms of Service apply to all users of the site, including its limitation to users who are browsers, providers, customers, merchants, and / or content contributors. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are accepting the Terms of Service. If you do not agree with all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service Any new features or tools that are added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service, at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and / or changes on our website. It is your responsibility to check this page periodically to verify changes. Your continued use or access to the website after any changes are posted constitutes acceptance of those changes. Our store is hosted on WordPress. They provide us with the online e-commerce platform, which allows us to sell our products and services. 1 - ONLINE SHOP TERMS By using this site, you declare that you are at least the age of majority in your department or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in use of the Product or Service, violate any law in your jurisdiction (including but not limited to copyright laws). You must not transmit worms, viruses or any code of a destructive nature. Failure or violation of any of these Terms will lead to the immediate cessation of your Services 2 - GENERAL CONDITIONS We reserve the right to refuse the provision of service to any person, for any reason and at any time. You understand that your content (not including your credit card information), can be transferred without encryption and involve (a) transmissions through various networks; and (b) changes to adjust or adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during the transfer through the networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or Product, use of the Service or Product, or access to the Service or Product or any contact on the website through which the service is provided. or product, without express written permission from us. The titles used in this agreement are included only for convenience and do not limit or affect these Terms 3 - ACCURACY, EXHAUSTIVITY AND CURRENT INFORMATION We are not responsible if the information available on this site is not exact, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for decision-making without first consulting more accurate, complete, or timely information. Any dependence on the subject of this site is at your own risk. This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes on our site. 4 - MODIFICATIONS TO THE SERVICE AND PRICES The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the Service or Product (or any part of the content) at any time without prior notice. We will not be responsible to you or any third party for any modification, price change, suspension or discontinuance of the Service. 5 - PRODUCTS OR SERVICES Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and be subject to return or exchange according to our return policy only. We have made the effort to display the colors and images of our products, in the store, with the highest possible color accuracy. We cannot guarantee that your computer monitor displays colors accurately. We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We can exercise this right based on each case. We reserve the right to limit the quantities of the products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer of product or service made on this site is void where prohibited. We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you meets your expectations, or that any error in the Service will be corrected. GUARANTEE You can review the warranty on the information page of each product, or here. QUALITY AND PRODUCTION We try to make our production in Colombia almost entirely. Also, we try to offer the best quality in each product 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to reject any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting you via email and / or the billing address / telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete and accurate information on the purchase and account used for all purchases made in our store. You agree to quickly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary. For more details, please review our Returns Policy. MULTI-BRAND STORES Oh My Group S.A.S. distributes its products through multi-brand stores, to whom we give a suggested retail price to the public. These stores are free to increase, decrease or manage prices in the way that suits them best. We are not responsible for any event in said store, be it dealing with employees, selling other products, etc. We recommend asking or reviewing their Policies and Terms of Service. DISCOUNT COUPONS The discount coupons that you find in our online store are not cumulative and only apply to purchases through it, not to purchases in our physical establishments. 7 - OPTIONAL TOOLS We may provide you with access to third-party tools that we do not monitor and over which we have no control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We will not have any responsibility derived from or related to your use of tools provided by third parties. Any use you make of the optional tools offered through the site at your own risk and discretion and you must ensure that you are familiar with and approve of the terms under which these tools are provided by the third-party provider (s). It is also possible that, in the future, we will offer you new services and / or features through the website (including the launch of new tools and resources). These new features and / or services will also be subject to these Terms of Service. 8 - THIRD PARTY LINKS Some content, products and services available via our Service may include material from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not guarantee or have any obligation or liability for any third-party material or websites, or for any third-party material, products or services. We are not responsible for any damage or damages related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third party websites. Please review carefully the policies and practices of third parties and make sure you understand them before participating in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party. 9 - USER COMMENTS, COLLECTION AND OTHER SHIPMENTS If, at our request, you send certain specific submissions (for example, participation in contests) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or by post , or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use comments you have submitted to us. We have and will not have any obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments. We may, but have no obligation to, monitor, edit or remove content that we consider to be illegitimate, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or violates the intellectual property of any party or the Terms of Service. You agree that your comments will not violate the rights of third parties, including copyright, brand, privacy, personality or other personal or property rights. Likewise, you agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Product or Service or any related website. You cannot use a false email address, use another identity that is not legitimate, or deceive third parties or us regarding the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no obligation regarding comments posted by you or any third party 10 - PERSONAL INFORMATION Your presentation of personal information through the site is governed by our Privacy Policy. To see our Privacy Policy 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transit time and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without notice (even after you have submitted your order) . We assume no obligation to update, correct or clarify information on the Service or on any related website, including, without limitation, pricing information, except as required by law. No updated specification or update date applied on the Service or on any related website should be taken to indicate that all information on the Service or on any related website has been modified or updated. 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, the use of the site or its content is prohibited: (a) for any illegal purpose; (b) to ask others to carry out or participate in illegal acts; (c) to violate any regulations, rules, international, federal, provincial or state laws, or local ordinances; (d) to infringe or violate the intellectual property right of us or of third parties; (e) to harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to present false or misleading information; (g) to load or transmit viruses or any other type of malicious code that is or can be used in any way that can compromise the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security elements of the Service or any related website, other sites or the Internet. We reserve the right to suspend the use of the Service or any related website for violating any of the prohibited use items. 13 - EXCLUSION OF GUARANTEES; LIMITATION OF LIABILITY We do not guarantee or guarantee that the use of our service will be uninterrupted, punctual, safe or error-free. We do not guarantee that the results that can be obtained from the use of the service will be exact or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice. You expressly accept that the use of, or the possibility of using, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, guarantees or conditions of any kind, whether express or implied, including all implied warranties or terms of merchantability, marketable quality, fitness for a particular purpose, durability, title and non-infringement. In no case Oh My Group SAS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will be responsible for any damage, loss, claim, or direct, indirect, incidental, punitive damages, or consequential damages of any kind, including, without limitation, loss of profit, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), liability strictly or otherwise, as a consequence of the use of any of the services or products acquired through the service, or for any other claim related in any way with the use of the service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) published, transmitted, or made available through the service, even if notified of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the fullest extent permitted by law. 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Oh My Group S.A.S. and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, suppliers, interns and employees, of any claim or demand, including reasonable attorney fees, made by any third party on account or as a result of your breach of the Terms of Service or the documents incorporated by reference, or the violation of any law or the rights of a third party. 15 - SEVERABILITY In the event that it is determined that any provision of these Terms of Service is illegal, void or unenforceable, said provision will, however, be effective in obtaining the maximum measure permitted by applicable law, and the non-enforceable part will be considered separate from these Terms of Service, such determination will not affect the validity of the other remaining provisions. 16 - TERMINATION The obligations and responsibilities of the parties that have been incurred prior to the termination date will survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer want to use our services, or when you stop using our site. If, in our judgment, you fail, or are suspected to have failed, in compliance with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts due until including the date of termination; and / or consequently we can deny access to our services (or any part of it). 17 - SHIPPING AND TIMES Production and shipping times vary by product. ORWe offer an estimated time of 1 (one) to 4 (four) business days (not counting Saturdays or Sundays) for the production or preparation of the product. Subsequently the product is delivered to a shipping company (third party), who take the purchased product to your shipping address. We are not responsible for failures or delays presented by these companies. We are also not responsible for product losses once it is delivered to the door of the building or house, or in mailboxes. Any complaint or claim about the shipping service should be made known to the shipping company, which will be notified if necessary. 17.1 - Changes After the shipment is made, it is the customer's duty to report any error or mishap. For changes, the product must be sent back to the company OH MY GROUP S.A.S - CHALÓ CHALÓ, where its condition and reason for the change will be reviewed. You will be notified by email if the change is feasible and if you must pay the value of the shipments. If the change is caused by a customer error, whether it is an error in choosing the design, cell phone reference, or any other, the customer must bear all shipping costs, both for the return of the product and for receive the product again. If the change originates from the company's error, it will assume the value of both shipments. For returns, go to Returns Policy. To make the change, the product must be sent in its original state, unused, and the packaging in perfect condition to: CHALÓ CHALÓ, CALLE 57 # 13-48 OFICINA 303, BOGOTÁ, COLOMBIA. 18 - PAYMENTS Payments in the online store are made through MercadoPago. A payment gateway (third party) that provides all the security and confidence required. We are not responsible for any damage or damages related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third party websites. Please review carefully the policies and practices of third parties and make sure you understand them before participating in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party. 19 - CUSTOM Customized products will be quoted directly with Oh My Group S.A.S. by email chalochalo.co@gmail.com. The personalized products will have a different and higher value than the products published in the online store. There will only be changes by guarantee, as indicated in that section. When designing, you must be very clear about what you want. Payment must be made in advance. You will have a maximum of 3 changes based on the original design, any other change will incur a value of $ 5,000 Colombian pesos. If you want to change the design agreed at the beginning, you must pay the full value of the personalized product again, without any refund of what was previously paid. Production time will start to run after you explicitly approve the custom layout. That is, the 3-4 business days of production will begin to run only when the custom design is fully ready and approved. In case you want a refund of the money after receiving the product, you must send us the product and then the money will be returned based on the base price of the most similar product published on our website. In other words, any extra cost for design service will not be reimbursed. For example, if you purchased a custom cell phone liner worth $ 50,000 Colombian pesos, only $ 40,000 Colombian pesos will be returned, as the remaining $ 10,000 Colombian pesos is equivalent to the design service. You can see more about the return policy here. 20 - COMPLETE AGREEMENT Our failure to exercise or assert any right or provision of these Terms of Service will not constitute a waiver of such right or provision. These Terms of Service and the policies or operating rules published by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern the use of the Service and supersede any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any previous version of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service will not be interpreted against the writing group. 21 - LAW These Terms of Service and any separate agreements in which we provide services to you will be governed and interpreted in accordance with the laws of Colombia. 22 - CHANGES IN THE TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically to verify changes. Your continued use of or access to our Website or Service after any changes to these Terms of Service are posted implies your acceptance of those changes. 23 - CONTACT INFORMATION Questions about the Terms of Service should be sent to chalochalo.co@gmail.com. Or at Calle 57 # 13-48 Oficina 303, in Bogotá D.C., Colombia. ** Copyright All the content of the website https://www.chalochalo.co are the sole and exclusive property of the Chaló Chaló brand including reproductions of articles, designs, logos, images, texts, illustrations, advertising, photography, audiovisual elements, brands and others distinctive signs, in any of the programming languages used or usable, as well as all the operating and development software of the website. Taking into account that the online store was created using the Prestashop Shopping Cart Software. *** Chaló Chaló We love to see our customers happy, so we will do our best to always provide our best service.

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